Q: Which currency are your items priced?
A: All products and services are in Australian Dollars, including local GST (goods & services tax). Detail Collective reserves the right to adjust prices when required.
Q: What Payment Type do you accept?
A: We accept all credit cards, including American Express at no extra surcharge.
Q: How secure are my transactions on your site?
A: Very secure - we have a payment system called Stripe that has the most stringent level of certification available (PCI Service provider level 1) and we have no facility to record or keep your credit card details.
Stripe uses SSL (Secure Sockets Layer) technology to protect your payment information. (SSL allows sensitive information such as credit card numbers and login- credentials to be transmitted securely and encrypted to keep your information safe).
A: Detail Collective will only use the information we collect about you, purely to enable us to fulfil your order and our services to you. We may record information you provide to improve our business, by communicating with you if agreed (e.g. subscription to our site, blog or other social media platforms), but always adhering to the Australian Government Privacy Legislation.
We will not share or sell this information to other organisations except for any third parties that we need to carry out our duty to you. (For example delivery & postal companies, third party suppliers etc).
Q: How do I measure my room(s) for your Interior Services?
A: Please refer to our Personal Studio Example section where you will see a step by step guide to how to measure your room(s) correctly.
Q: What is the lead time for your Interior Services?
A: You will hear from us on the day you purchase any of our services - we will be in touch via email. Most of our Interior Services require you to complete a short questionnaire (and room measurements) in order for us to understand your requirements, once we receive the information back from you, our recommendations will be completed within 10 working days. If you purchase our E-Decorating Service, or Investment Property Service, you will be able to track our progress on your Personal Studio
Q: What about Returns & Exchanges?
A: We will happily exchange or refund your purchase* if you are not completely satisfied (less courier/postal fees) under the following conditions.
- You contact us before you return so we can assist you and clarify the situation.
- You return the item in it's original (unused) condition, with it's packaging, tags still on, within 7 days of receiving the goods.
Circumstances where we will not refund or replace an item, is where in our reasonable opinion, the item has been affected due to fair wear and tear, misuse, failure to adhere to manufacturers instructions, using it in an abnormal way or not taking reasonable care. As all items will be packaged responsibly, we accept no responsibility for any damage caused by Australia Post.
Whilst we hope that these situations are few and far between, we understand that sometimes errors occur, so we urge you to always contact us to discuss individual circumstances as customer service is absolutely our priority.
* Custom Order/ Interior Design Services:
Unfortunately, custom order items which have been produced specifically for an interior design or decorating project, cannot be returned or exchanged, unless of course, the product is faulty, in which case please contact us asap.
Custom order items may take between 1 and 12 weeks to be delivered, depending on the product type and brand and also your location within Australia. We will advise on this at point of order.
* Items purchased elsewhere on our recommendation:
Should you purchase an item directly through a third party supplier recommended by us as part of your e-decorating service, which you are not satisfied with, then you will need to refer to that company's return policy. We are more than happy to assist you in any way we can, so please contact us if this situation arises.
However, we will have endeavoured to ensure that the item recommended is suitable for it's purpose and space, based on the information provided by you. As such, we can in no way be held liable for the unsuitability of the product(s) due to either an error in measurements or your change of mind.
Detail Collective is dedicated to offering you exceptional customer support, but we cannot be held responsible for errors in judgement and the consequences that may ensue.
Q: Are your products covered by Warranties?
A: We pride ourselves on ensuring that all products we sell on this site are covered by their manufacturers warranty, as well as the products we recommend to our E-Decorating clients. Most items are usually covered by a 12 month warranty period.
Should you need to make a claim for assessment, then please contact us for for assistance.
You may be required to fill in a return form provided by us and to send us images in order to further assess your claim. Once assessed we will contact you to proceed with the warranty claim process.
Please do not attempt to return an item before contacting us. However, as stated above, we will not refund or replace an item, where in our reasonable opinion, the item has been affected due to fair wear and tear, misuse, failure to adhere to manufacturers instructions, using it in an abnormal way or not taking reasonable care.
Q: How much will it cost to ship/post items ordered via our Interior Design Services?
A: Where possible, shipping costs for the smaller, lightweight items, will be detailed on your Check-Out page. As a guide (we use Australia Post Click & Send service for all items below 5kg) prices range from $9 for lightweight small items, $13 up to 3kg, and $19 up to 5kg AUSTRALIA WIDE.
All items can be tracked. Most items will be delivered within 3 - 10 business days.
*Interior Design Custom & above 5kg items: As every client's order will be different (e.g. ranging from heavy, bulky furniture to smaller accessory items), we will have to quote shipping costs on a case by case basis, depending on your location and the specific details of your order. Again, we will be in touch during the Interior Design Service process, to ensure that you are kept aware of this.
Custom order items may take between 1 and 12 weeks to be delivered, depending on the product type and brand and also your location within Australia. We will advise on this at point of order at your Check-Out.